On October 12th 2011 in Danang, Tinhvan opened the training course in communication skills and information exploitation for officers- in -charge of one-door administration teams under the departments and districtsand telephonists of Danang’s Communications – IT Education Centre.
Present at the opening ceremony of the training course were (Mr) Nguyen Hoang Cam – Deputy Director of Danang Department of Information and Communications, (Mr) Dang Cong Ngu – Director of Internal Affairs Department, (Mr) Phan Quang Minh – Deputy General Director of Tinhvan Group – the reprensentative of the contractors along with reprensentatives from departments, divisions and district people’s committees in Danang.
Being a part in the framework of DNG8a package “Design, Supply, Installation, Testing and Trial Operation of Danang Communications – IT Centre” under the sub-project “Developing Communications and IT for the city”, this training course aimed at equipping comprehensive skills for officers working at the centre, electronically communicating between authorities and Danang’s peole, preparing for the operation from the fourth quarter in 2011.
Though this training course, learners were equipped with knowledge and practiced using front connecting devices , linking among information gates, the database of Danang’s Communications – IT Centre with the telephone, email and fax network of residents to actively select and accurately handle information sources based on the content routing.
Good connection and effective information handling through this centre would directly improve the effectiveness of two – way information receipt between authorities and residents, turning this centre into the centre of State management database processing and dialogue with residents – a target which Danang authorities are pursuing.
Danang’s Communications and IT centre was designed with the Contract Centre system – using the solution of Avaya – one of leading companies in the field; CRM system – using the solution of Dynamics CRM of Microsoft; Portal Information Gate System – using Oracle WebLogic Solution; server and workstation system for telephonists and network euquipments: Router, IPS, Firewall, switch with strongly advanced configuration which can receive people’s requirements and distribute to the centre via channels like telephone, email, webchat and fax. These systems are strictly controlled and timely responded. Intelligent routing ability based on telephonist’s professional knowledge together with the advanced knowledge management system will deal with requests of residents, correctly assign to the right officer in charge and timely respond.
Direct units carrying out the project were the partnership between Tinhvan Group and Sun Ivy International Inc.